Our Approach

All Kinds of Minds Assessments is committed to providing a high-quality, respectful, and professionally responsible assessment service. Feedback is welcomed because it helps identify what is working well, where something could have been handled differently, and how the practice can continue to improve. If you would like to provide positive feedback, raise a concern, or make a complaint about the Website, an administrative process, or a service provided by All Kinds of Minds Assessments, you are encouraged to get in touch.

Providing Feedback

Positive feedback, suggestions, and other comments are always welcome and may be sent to contact@allkindsofminds.ie. Feedback will be acknowledged where appropriate and may be used to inform continuing service development and quality improvement.

Raising a Concern

If something has caused concern, you are welcome to raise it informally in the first instance. Some matters can be clarified or resolved relatively quickly without the need for a formal complaints process. Please provide enough information to understand the concern, including any relevant dates, correspondence, or other information that may assist in reviewing what occurred. You do not need to use a particular form or format.

Making a Formal Complaint

If you would like a matter to be considered as a formal complaint, please make this clear in your email and send it to contact@allkindsofminds.ie.

It is helpful to include:

• your name and preferred contact details;

• a clear description of the concern;

• relevant dates or events, where applicable; and

• any documents or correspondence that you consider relevant.

Please provide only information that is relevant to the matter being raised.

Acknowledgement, Review and Response

Formal complaints will normally be acknowledged within five business days. The matter will then be reviewed carefully and objectively, which may involve considering relevant correspondence, assessment documentation, Website information, practice records, or other material connected with the concern. Further information or clarification may be requested where this is necessary to understand the matter fully.

A substantive response will be provided as soon as reasonably possible. The time required will depend on the nature and complexity of the issue. Where a full response cannot reasonably be provided within 20 business days, you will be informed of the reason for the delay and, where possible, given an indication of when a response can be expected.

The response will explain the outcome of the review and, where appropriate, any action arising from it. This may include clarification, correction of factual information, an apology where something has gone wrong, or changes to an administrative process, Website content, or practice procedure. Information relating to a complaint will be handled sensitively and in accordance with the Privacy Policy and applicable data-protection requirements.

Concerns About Assessment Information

If a concern relates to factual information contained in an assessment report or other practice record, the information will be reviewed and any confirmed factual error will be corrected appropriately. Clinical conclusions are reached by integrating the information available through the assessment process at the time. A later difference of professional opinion, the emergence of additional information, developmental change, or a later change in diagnostic understanding does not, in itself, establish that an earlier assessment was conducted inadequately. Concerns about the quality, accuracy, process, or professional conduct of an assessment can nevertheless be raised and will be considered carefully on their individual merits.

Fees and Refunds

Concerns relating to fees, cancellation, refunds, or the provision of a paid service will be considered in accordance with the Terms of Service and applicable consumer law. Nothing in this Feedback & Complaints Policy limits or excludes any statutory rights or remedies that may apply.

Outcome of a Complaint

Once the review has been completed, a written response will set out the outcome and any action considered appropriate. This concludes the practice's internal complaints process unless further information subsequently arises that materially changes the matter or indicates that additional review is appropriate. Using this process does not prevent you from exercising any rights available under applicable law or from raising a matter with an appropriate external body where relevant.

Record Keeping

An appropriate record of formal complaints, the review undertaken, relevant correspondence, and the outcome will be retained for professional, legal, quality-assurance, and record-keeping purposes. Personal information associated with feedback or complaints will be handled in accordance with the Privacy Policy.

Changes to This Policy

This policy may be updated to reflect changes in the practice, professional guidance, or applicable legal or regulatory requirements. The date of the most recent review is shown below.

Contact

For feedback, concerns, or complaints, please contact All Kinds of Minds Assessments at contact@allkindsofminds.ie.

Effective Date: 22 September 2023
Last Reviewed: 29 August 2026