Client Feedback Policy

Introduction: All Kinds of Minds is committed to providing high-quality assessments to clients. Your feedback is valued and your concerns are taken very seriously. The Clinical Psychologist is dedicated to continuously improving the practice and ensuring a positive experience for all clients. Your feedback through this procedure is invaluable in helping to achieve this goal. If you have any issues or critical feedback about the website or services rendered, there is an established process to address them promptly and effectively:

  • Contact: If you have positive feedback or critical feedback, please reach out to us using the following method:

  • Client Submission of Positive or Critical Feedback: When submitting positive or critical feedback, please include the following information:

    • Your name and contact information.

    • A detailed description of the event or issue, including relevant dates and times.

    • Any supporting documents or evidence related to critical feedback.

  • Acknowledgment of Critical Feedback: Upon receiving your critical feedback, it will be acknowledged within five business days. Positive feedback that is received will also be formally acknowledged in a timely manner.

  • Critical Feedback Review: Additional information will be gathered, if needed, and documentation relating to the critical feedback will be reviewed.

  • Clinical Psychologist Response: The Clinical Psychologist will work diligently to respond to the issue as quickly as possible. The timeframe for resolution may vary depending on the complexity of the issue. Once the review is complete, the Clinical Psychologist will contact you with any potential resolutions via email—this may include corrective actions, improvements to our website or process, or other appropriate measures. Please note that refunds are not provided for services rendered but will be provided readily for services not rendered (see the relevant section in the Terms of Service for more information)

  • Closure: Once the critical feedback has been responded to via this process, the Clinical Psychologist will consider the matter closed.

  • Record Keeping: Records of all critical feedback will be maintained. Rest assured that your personal information will be handled in accordance with the Privacy Policy.

  • Changes to this Policy: All Kinds of Minds may update this Complaints Policy to reflect changes in practice or for legal reasons. The date of the last revision will be updated.

  • Effective Date: 22nd September, 2023

  • Last Review Date: This Feedback & Complaints Policy was last reviewed on 22.02.2025.