Feedback Policy

Introduction: All Kinds of Minds is committed to providing high-quality services to our clients. Your feedback is valued and your concerns are taken seriously. The Clinical Psychologist is dedicated to continuously improving the practice and ensuring a positive experience for all clients. Your feedback through the complaints process is invaluable in helping to achieve this goal. If you have any issues or complaints about the website or services, there is an established process to address them promptly and effectively:

  • Contact: If you have positive feedback or a complaint, please reach out to us using the following method:

  • Submission of Feedback or a Complaint: When submitting positive feedback or a complaint, please include the following information:

    • Your name and contact information.

    • A detailed description of the issue or complaint, including relevant dates and times.

    • Any supporting documents or evidence related to the complaint.

  • Acknowledgment of Complaint: Upon receiving your complaint, it will be acknowledged within five business days. This acknowledgment will include a reference number for your complaint. Positive feedback that is received will also be formally acknowledged in a timely manner.

  • Complaints Review: Information will be gathered and documentation relating to the complaint will be reviewed. This may involve reviewing website interactions, communication records, or other relevant information.

  • Complaints Resolution: The Clinical Psychologist will work diligently to resolve the issue as quickly as possible. The timeframe for resolution may vary depending on the complexity of the complaint. However, we aim to resolve most complaints within one-month.

  • Communication: Throughout the process, the Clinical Psychologist will keep you informed of the progress and expected timelines for resolution. You may be contacted for additional information or clarification if necessary.

  • Feedback: The Clinical Psychologist will welcome your feedback on the resolution and any suggestions for preventing similar issues in the future.

  • Resolution Options: Once the review is complete, the Clinical Psychologist will provide you with the outcome and potential resolutions in writing via email. This may include corrective actions, improvements to our website or services, or other appropriate measures.

  • Closure: Once the complaint has been managed via this process, the Clinical Psychologist will consider the matter closed.

  • Record Keeping: Records of all feedback and complaints, as well as their resolutions will be maintained. Rest assured that your personal information will be handled in accordance with the Privacy Policy.

  • Changes to this Feedback & Complaints Policy: All Kinds of Minds may update this Complaints Policy to reflect changes in practice or for legal reasons. The date of the last revision will be updated.

  • Effective Date: 22nd September, 2023

  • Last Review Date: This Feedback & Complaints Policy was last reviewed on 22.09.2024.